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Latest figures opens in new window suggest that more than half of pensioners in the UK have been a victim of scammers. Scams come in all shapes and sizes – from fake emails to phone calls claiming you’re the lucky...

So you’ve moved away from home into your student house and are starting to finally settle in. Making new friends and sharing new experiences can make it an exciting time – but it also brings fresh challenges and responsibilities too....

Receiving your water bill is enough to send shivers down the spine, especially if you are already struggling financially. Our latest Water for All report shows that about 3 million households currently find their water bill unaffordable – but there...

We have published Water for All – Affordability and vulnerability in the water sector (2018-19) report, which examines the performance of water companies across England and Wales in supporting customers in a wide range of vulnerable circumstances. This includes households facing...

The strides made by water companies towards helping more cash-strapped households stay afloat will be scrutinised when the Consumer Council for Water (CCWater) meets in Weston-super-Mare on Thursday 24th October. Wessex Water, South West Water, Bournemouth Water and Bristol Water...

Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent...

Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for...

We collaborated with the water regulator, Ofwat, to commission research between March and June 2019 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which opened in April 2017.  This research was used...

Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water...