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Landlords – make sure you keep ‘on tap’ of regulations
At our recent public meeting in Wrexham we talked about specific legislation introduced to help reduce water debt amongst renters in Wales, four years ago. Since the 1 April the legislation also applies to some new parts of mid Wales...
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Future prices and services must be acceptable to north west customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for United Utilities. Ofwat has shared its initial view on what the water company...
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Future prices and services must be acceptable to water customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent,...
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Update to ECA recommendations for the Cost of Capital 2020-2025
We believe it may be possible for Ofwat to set an even lower cost of capital at the 2019 Price Review, paving the way for further bill reductions. An independent study commissioned by CCWater has recommended a range for the...
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Water Watchdog meeting examines efforts to reduce water debt
Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water...
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Switching to a water meter could bring an April shower of savings
Switching to a water meter could help thousands of households in Wales cut their bills and bring an April shower of savings. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers...
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Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from...
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Switch on the savings this Big Energy Saving Week
We are delighted to be supporting Big Energy Saving Week (BESW), which begins today. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to. The theme of this year’s...
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PR19: Water companies can still do more on affordability
In their business plans for 2020-25, water companies have certainly shown more ambition in improving their current offerings in the area of affordability. But do the proposals go far enough? Gemma Domican, Policy Manager at the Consumer Council for...
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