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A significant area of our work involves ensuring water companies strike the right balance between collecting revenue effectively to minimise customer debt but remain sensitive enough for those customers experiencing financial difficulties. Customer debt to water companies has increased over the...

The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer body through a period of major change in the water industry. Successful businessman Alan Lovell will begin his four-year post...

The growing influence customers have over what they pay for their water and sewerage services is reflected in today’s announcement on water bills for 2015/16, according to the Consumer Council for Water (CCWater). The annual publication of charges by Water...

During 2013 we asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable. ‘Delving into water’ summarises this information and comments on company performance...

SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) in Wales which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers in Wales...

SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers to take time to...

Struggling households are still missing out on vital support with paying their water bill despite more help being offered by water companies, the Consumer Council for Water has revealed. The water watchdog has published a new report – Living With...

The Consumer Council for Water’s Forward Work Programmes for England & Wales and for Wales have been published. Our Forward Work Programmes are shaped by what water consumers say we should be doing to represent them. This approach has helped...

With households in Wales set to see their water bill increase from April, the Consumer Council for Water (CCWater) has some top tips to help customers tap into precious savings. Last  month it was revealed the average household water and...