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Water watchdog appoints new chair to lead it through uncharted waters
The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer body through a period of major change in the water industry. Successful businessman Alan Lovell will begin his four-year post...
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Fall in average water bill reflects growing influence of customers in shaping prices, says water watchdog
The growing influence customers have over what they pay for their water and sewerage services is reflected in today’s announcement on water bills for 2015/16, according to the Consumer Council for Water (CCWater). The annual publication of charges by Water...
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Delving into water
During 2013 we asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable. ‘Delving into water’ summarises this information and comments on company performance...
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Households in Wales urged to plug into valuable water and energy savings
SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) in Wales which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers in Wales...
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Use water and energy more wisely to plug into valuable savings
SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers to take time to...
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Struggling water customers ‘suffering in silence’ and missing out on vital support
Struggling households are still missing out on vital support with paying their water bill despite more help being offered by water companies, the Consumer Council for Water has revealed. The water watchdog has published a new report – Living With...
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Find out about our plans for 2014/15 to 2016/17
The Consumer Council for Water’s Forward Work Programmes for England & Wales and for Wales have been published. Our Forward Work Programmes are shaped by what water consumers say we should be doing to represent them. This approach has helped...
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Make sure you’re not missing out on water bill savings
With households in Wales set to see their water bill increase from April, the Consumer Council for Water (CCWater) has some top tips to help customers tap into precious savings. Last month it was revealed the average household water and...
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Save water and energy in the home
Information on how customers can use less water.
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