-
Four companies in hot water over spike in complaints about bills and service
Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers. More than 2 million calls were made by households to water companies across England and...
Read more about Four companies in hot water over spike in complaints about bills and service -
TimeToChange – Improving consumers’ perceptions of value for money and fairness of water bills
#TimeToChange Last month we published our Water Matters research (pdf), which revealed that household customers’ views of the value of money and fairness of their water bills have remained disappointingly flat for several years. Analysis of our Water Matters data,...
Read more about TimeToChange – Improving consumers’ perceptions of value for money and fairness of water bills -
Water companies failing to address households’ concerns over fair bills
Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey (pdf) shows there...
Read more about Water companies failing to address households’ concerns over fair bills -
Public meeting to hear about the future of water bills and services
The future of water bills for customers in the North East and other areas of Northern England will come under the spotlight when the Consumer Council for Water (CCWater) meets in Durham on Monday, 13 May. The Water Watchdog will...
Read more about Public meeting to hear about the future of water bills and services -
Switching to a meter could pull the plug on rising water bills
Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances. The Consumer Council for Water (CCWater) says opting for a...
Read more about Switching to a meter could pull the plug on rising water bills -
Helping customers keep afloat – whatever their circumstances
Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy...
Read more about Helping customers keep afloat – whatever their circumstances -
More help needed for low-income households ahead of water bill rise
More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of...
Read more about More help needed for low-income households ahead of water bill rise -
Get your water bills looking trim with our money-saving tips
While many of us might be feeling a few kilos heavier after Christmas there’s a good chance your wallet feels considerably lighter. The festivities can often leave us nursing a financial hangover which makes the New Year the ideal time...
Read more about Get your water bills looking trim with our money-saving tips -
Water companies can do more to help cash-strapped households
More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...
Read more about Water companies can do more to help cash-strapped households