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Households can act now to prevent water bills from adding to money worries
Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW The average household water and sewerage bill in England and Wales is set to rise by...
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Businesses want more help understanding their water consumption
More than half of business customers want better information on their water consumption to help them understand how they can reduce their use of water. That’s just one of the key findings to emerge from research commissioned by the Retailer...
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Two-thirds of complaints to water companies involve concerns over bills
Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies...
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Support with water bills still not reaching many of those that need it most
Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support. Just over 1 in 4 households across England and Wales felt their...
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UPDATED: Help for business customers impacted by COVID-19 lockdown
The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...
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Water retailers urged to keep helping businesses on the road to recovery
Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been...
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Consumer watchdog pledges to help more households access water company support
A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW)...
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Review targets stronger support for customers struggling to afford water bills
Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence...
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3 million households struggle to afford water bills despite rise in assistance
A new report by the Consumer Council for Water (pdf) opens in new window shows that almost 700,000 low-income customers received bill reductions through a range of assistance schemes in 2018/19 – up 28 per cent on the previous year....
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