Search results

The water industry introduced an alternative dispute resolution service called WATRS (the Water redress Scheme) in April 2015. If customers are unhappy with the outcome of their case following the company’s formal complaints procedure and CCWater’s mediation, they can approach...

Ofwat wants to change how water companies are encouraged to give their customers a better service. But do the industry regulator’s proposals go far enough? Our policy manager Gemma Domican shares five ways to make them stronger. What’s the best...

Following feedback from stakeholders, we have revised our approach to publishing the operational information that water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and...

Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for...

The Consumer Council for Water (CCWater) is on standby to give customers advice and information about the new retail water market which opens in England on Saturday (1 April). The water watchdog’s consumer relations experts are geared up and ready...

Read performance reports on how water companies are doing.

Businesses across London and the South East of England can quiz the new water retailers that will soon be competing for their cash at a meeting hosted by the Consumer Council for Water (CCWater) on Thursday (March 16). The consumer...

Today marks the launch of a new industry-wide campaign aimed at raising awareness of the new non-household retail water market in England. There are just ten weeks to go until 1.2 million businesses, charities and public sector organisations will have...

With the Government still pondering whether to give households in England a choice over their retail water supplier, CCWater’s Chief Executive Tony Smith explains why the market may struggle without the lure of substantial savings for customers. This article first appeared...