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Water customers make over 2 million calls to resolve service problems
Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater). Today’s (20 September) annual report by the water...
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Read our complaint monitoring consultation response
We have now published our response to the complaint monitoring consultation that we issued in February 2017. The feedback we received was generally supportive of our proposals on collecting and reporting information on customer complaints received by retailers in the new non-household...
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Four water companies continue to reverse rise in complaints
The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance. Figures reported to CCWater by Southern Water (-53%),...
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Welsh Water still has more work to do to reduce written complaints
Wales’ biggest water company Dŵr Cymru Welsh Water has more work to do to reduce the number of written complaints from its customers, says the Consumer Council for Water (CCWater). Building on its September Complaints report, the consumer body has...
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Affinity Water told to “keep up the momentum” as written complaints fall
Efforts by Affinity Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by...
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Southern Water told to “keep up the momentum” as written complaints fall
Efforts by Southern Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by...
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Bournemouth Water told to “keep up the momentum” as written complaints fall
Efforts by Bournemouth Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by the...
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Customer complaints made to Wales’ largest water company more than double
WALES’ largest water company has been told to improve its performance by the Consumer Council for Water (CCWater) after complaints from its customers more than doubled in the space of a year. Problems caused by more rigorous debt collection, a...
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Risk Based Written Complaint Assessments Overview 2014-15
Under our ‘Right first time’ objective, we work closely with the companies to ensure their service meets and exceeds customer expectations and they sort out problems quickly and without hassle. It is important that companies ensure complaints against them are...
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