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Unplanned water and sewerage service incidents, such as burst pipes, equipment failures or extreme weather, can disrupt business operations. We explain what you can expect from your water retailer and wholesaler, how information is shared, and what support may be...

Foreword Our Water Matters tracking survey is now in its fifteenth year, and it continues to give us invaluable insights into household customers’ views and preferences on water companies’ services across England and Wales. This makes it one of the...

Water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills, a new report has revealed. Trust in water companies across England and Wales has reached a new low according to...

A fresh wave of water bill rises strengthens the case for fairer and more consistent support for struggling customers, who are still trying to absorb the impact of the previous unprecedented increase. The Consumer Council for Water (CCW) has repeated...

The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey back in May. As the longest-running in-depth survey of water customers, this research gathers a...