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The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...

Smart water meters automatically record how much water you use and send readings to your water company. Water companies are gradually installing smart water meters. In some homes, they are replacing older water meters. In other homes, a water meter...

CCW welcomes the opportunity to respond to Ofwat’s proposed additional cost allowances and associated customer bill adjustments for 2027-30. Summary CCW recognise the need for a mechanism that enables necessary investment where costs could not be determined with sufficient certainty...

Introduction Water companies make decisions that directly affect customers’ bills, services, and the environment. To rebuild trust and legitimacy, these decisions should be informed by robust evidence and shaped by the people they affect. Companies should draw on multiple sources...