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The Consumer Council for Water has responded to the final recommendations of the Independent Water Commission, setting out a roadmap for reforming the water sector. The Commission – chaired by Sir Jon Cunliffe – sets out 88 recommendations in its...

CCW plays an essential part in the five-yearly Price Review process, scrutinising water companies’ business plans and making sure the customer voice is heard, understood and considered throughout the bill-setting process. CCW makes sure both water companies’ business plans and...

CCW Chair, Rob Wilson, reflects on how CCW – through its Forward Work Programme commitments – will continue to fight for fair, affordable and reliable access to services for water consumers. Every five years Ofwat undertakes a price review, and...

Back in October 2024, the UK and Welsh governments launched an Independent Water Commission to carry out the largest review of the water sector since privatisation. The review marks a landmark opportunity to identify and address many of the issues...

Our Dedicated Support Team is here to make sure every customer is treated with the care, respect and attention they deserve. We’re focused on building trust by listening, and providing a compassionate, inclusive and personalised service. We support people who...

20 December 2024 David Black Chief Executive Ofwat Dear David I am writing to express CCW’s deepest concerns regarding a number of recent Ofwat decisions and proposals that will have a negative impact on services and protections for business customers...

Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...

Our annual Water Mark assessment of water company performance We have updated our Water Mark page to make it easier to see how your water company is performing on everything from satisfaction with service and value for money to complaint...

People can see how well their water company is performing across the areas that matter most to them with our new-look Water Mark.  We have published our refreshed Water Mark page, which enables consumers to easily examine how their water...