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The Consumer Council for Water Southern (CCWater Southern) has welcomed Folkestone and Dover Water’s decision that the time is right to lift the hosepipe ban in the area.  It is the first water company to lift restrictions in 2006. Consumer...

CCW and Ofwat have been working together to establish a clear and consistent way to understand which service priorities matter most to water customers, and how these change over time. Our work led us to develop a quarterly tracker, the...

CCW and Ofwat have been working together to establish a clear and consistent way to understand which service priorities matter most to water customers, and how these change over time. Our work has led us to develop a quarterly tracker...

Water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills, a new report has revealed. Trust in water companies across England and Wales has reached a new low according to...

On June 30, water companies across England and Wales published the final versions of their vulnerability strategies. These crucial documents serve as a roadmap, detailing how companies propose to provide the highest standards of service and support to customers who...

The Consumer Council for Water has responded to the final recommendations of the Independent Water Commission, setting out a roadmap for reforming the water sector. The Commission – chaired by Sir Jon Cunliffe – sets out 88 recommendations in its...

By June 30th, water companies across England and Wales are required to publish the final versions of their vulnerability strategies. These crucial documents serve as a roadmap, detailing how companies will ensure they provide the highest standards of service and...

We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

We want everyone in England and Wales to enjoy reliable water and sewerage services, while also playing an active role in protecting the environment. That’s why a major part of our work is helping people make the connection between the...