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Under our ‘Right first time’ objective, we work closely with the companies to ensure their service meets and exceeds customer expectations and they sort out problems quickly and without hassle. It is important that companies ensure complaints against them are...

Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

Foreword Our Water Matters tracking survey is now in its fifteenth year, and it continues to give us invaluable insights into household customers’ views and preferences on water companies’ services across England and Wales. This makes it one of the...

CCW and the Department for Environment, Food and Rural Affairs (Defra) jointly commissioned research to understand what consumers expect from future UK water efficiency labelling. The research explored how a UK water efficiency label could encourage water efficient decision-making, and...

Alison has experience of public sector non-executive director roles combined with an independent sustainability consultancy working with a range of businesses on strategy development covering environmental, social and governance matters.

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....