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Under our ‘Right first time’ objective, we work closely with the companies to ensure their service meets and exceeds customer expectations and they sort out problems quickly and without hassle. It is important that companies ensure complaints against them are...

Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

Water and sewerage incidents can leave small businesses unable to trade, causing significant financial losses. Existing protections do not always cover loss of earnings. This is why CCW has published a consultation for views on our new good practice guide....

After the government declared severe drought in parts of England in October 2026, members of our Water Voice communities completed an additional survey to help us understand consumers’ reactions to the announcement. This report presents the findings from the survey,...

Almost 380,000 more households received lower water bills through water companies’ social tariff schemes in 2025-26, according to annual figures from the Consumer Council for Water. Data published alongside CCW’s Water Mark report shows water companies across England and Wales...