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When you can contact us You should raise your complaint with your water company or retailer first. You can contact us if: you’ve received a final response letter or verbal confirmation; or it’s been eight weeks since you first complained...

Foreword Our Water Matters tracking survey is now in its fifteenth year, and it continues to give us invaluable insights into household customers’ views and preferences on water companies’ services across England and Wales. This makes it one of the...

CCW and the Department for Environment, Food and Rural Affairs (Defra) jointly commissioned research to understand what consumers expect from future UK water efficiency labelling. The research explored how a UK water efficiency label could encourage water efficient decision-making, and...

Alison has experience of public sector non-executive director roles combined with an independent sustainability consultancy working with a range of businesses on strategy development covering environmental, social and governance matters.

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Some of the Water Voice panellists meet with Rob Wilson, Chair of CCW, Mike Keil, Chief Executive of CCW, and Nicky Taylor, Managing Director at Taylor McKenzie Research, ahead of the session. Customers demanded answers from South East Water bosses...

A fresh wave of water bill rises strengthens the case for fairer and more consistent support for struggling customers, who are still trying to absorb the impact of the previous unprecedented increase. The Consumer Council for Water (CCW) has repeated...

Waterfall Rapids is available on most podcast platforms, including Spotify. If you have any questions or comments, please contact the show at [email protected].