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Since 2005, we have helped thousands of consumers resolve complaints against their water company or retailer. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and...

This research was undertaken to determine if CCWater’s Forward Work Programmes and key themes were still in line with consumers’ expectations. It repeated 2 earlier research projects carried out in 2004 and 2005 when CCWater was being set up when...

The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...

The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties...

We assess how water and sewerage companies handle complaints and support customers with debt. This helps us to understand the experiences of, and be the voice for, all water consumers – not just those who ask for our help. Our...

Water Matters report – what are the findings telling us? Our latest annual Water Matters tracking survey was published back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail, which is why...

Smart water meters automatically record how much water you use and send readings to your water company. Water companies are gradually installing smart water meters. In some homes, they are replacing older water meters. In other homes, a water meter...

CCW works with independent organisations to collect feedback from customers. This helps us to understand what is working well and where we can improve. Organisations that may carry out research and surveys on our behalf include: MEL Research TLF Research...

Our monthly Barometer & Spotlight survey reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community...