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Business customers forced to escalate more complaints about water retailers
Complaints from businesses escalated to CCW rose by 30%, despite complaints made directly to retailers remaining largely unchanged. Billing remains the biggest source of complaints, accounting for 90% of cases escalated to CCW. Complaints to CCW about debt have risen...
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Business Customer Complaints 2025-26
CCW’s annual Business Customer Complaints Report looks at complaints made by non-household customers to water retailers operating in the English retail market and water companies in Wales. The report highlights a sharp rise in complaints escalated to CCW, despite complaints...
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Research ManagerRead more about Research Manager
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People Development & Engagement ManagerRead more about People Development & Engagement Manager
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Customer Service AdvisorRead more about Customer Service Advisor
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Consumer Panels ManagerRead more about Consumer Panels Manager
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Relationship Manager Non-HouseholdRead more about Relationship Manager Non-Household
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Policy AnalystRead more about Policy Analyst
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Hosepipe restrictions – why are they happening and are you affected
A growing number of water companies are introducing hosepipe restrictions in an effort to combat the impact of sustained hot weather on water supplies and the environment. As of Tuesday (21 July) eight water companies had announced temporary use bans (TUBs) – better...
Read more about Hosepipe restrictions – why are they happening and are you affected