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Concerns and confusion over rising water bills fuelled the largest-ever increase in complaints about water companies to the consumer watchdog. The Consumer Council for Water’s (CCW) latest annual household complaints report reveals complaints from household customers escalated to the watchdog...

Introduction Water companies make decisions that directly affect customers’ bills, services, and the environment. To rebuild trust and legitimacy, these decisions should be informed by robust evidence and shaped by the people they affect. Companies should draw on multiple sources...

Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community members, helping...

Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community members,...

Water is an essential service for all of us – but for many households the recent surge in water bills, combined with wider cost-of-living pressures, has made paying for this service an increasingly difficult challenge. One way of understanding the...

So far we’ve sweltered through three heatwaves this year, including record-breaking June temperatures. These records haven’t just been broken – they’ve been smashed. We need to get used to this new normal for our weather, caused by burning fossil fuels...