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What is a smart water meter? A smart water meter automatically records how much water your business uses and sends this information to the wholesaler that provides your water and sewerage services. The wholesaler will then share this data with...

CCW carries out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Fewer than 1 in 10 affected customers were satisfied with how South East Water handled two major water supply disruptions last winter. That is just one of the stark findings from a new report by the Consumer Council for Water...

Last winter, two major water supply disruptions impacted tens of thousands of South East Water customers across Kent and Sussex. Jointly commissioned by CCW and Ofwat, this research explores the scale of the disruption through the experiences of customers –...

We explain the most common types of complaints people contact us about and how we can help with them.

Foreword Our Water Matters tracking survey is now in its fifteenth year, and it continues to give us invaluable insights into household customers’ views and preferences on water companies’ services across England and Wales. This makes it one of the...

CCW and the Department for Environment, Food and Rural Affairs (Defra) jointly commissioned research to understand what consumers expect from future UK water efficiency labelling. The research explored how a UK water efficiency label could encourage water efficient decision-making, and...

Alison has experience of public sector non-executive director roles combined with an independent sustainability consultancy working with a range of businesses on strategy development covering environmental, social and governance matters.

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....