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The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...

Water Matters report – what are the findings telling us? Our latest annual Water Matters tracking survey was published back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail, which is why...

Access to essentials like water and sewerage services should never be a struggle, especially for those who need extra support. That’s why, in June this year, water companies published their final vulnerability strategies, setting out how they plan to help...

The Priority Services Register (PSR) is designed to support customers who need extra help from their water company, whether it’s due to age, illness, disability, or other vulnerabilities. We’ve commissioned research to understand how well the PSR is working for...

9 December 2025 Mr Iain Coucher Chair Ofwat Dear Iain Re: Thames water Following our recent meeting where we discussed the future of Thames Water, as agreed I am writing to set out CCW’s clear expectations regarding the long-term sustainability...

CCW’s annual Water Mark shows around 2m struggling households across England and Wales are receiving lower water bills through water companies’ social tariff schemes – up 22% Separately, 260,800 metered households are getting help through WaterSure – up 13% But...

CCW has partnered with Taylor McKenzie Research to run water consumer panels across England and Wales. Known collectively as Water Voice, there are 16 panels in total – one for each water company area. These communities allow household customers to...