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Water is an essential service for all of us – but for many households the recent surge in water bills, combined with wider cost-of-living pressures, has made paying for this service an increasingly difficult challenge. One way of understanding the...

So far we’ve sweltered through three heatwaves this year, including record-breaking June temperatures. These records haven’t just been broken – they’ve been smashed. We need to get used to this new normal for our weather, caused by burning fossil fuels...

Complaints from businesses escalated to CCW rose by 30%, despite complaints made directly to retailers remaining largely unchanged. Billing remains the biggest source of complaints, accounting for 90% of cases escalated to CCW. Complaints to CCW about debt have risen...

CCW’s annual Business Customer Complaints Report looks at complaints made by non-household customers to water retailers operating in the English retail market and water companies in Wales. The report highlights a sharp rise in complaints escalated to CCW, despite complaints...