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Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community members, helping...

Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community members,...

Water is an essential service for all of us – but for many households the recent surge in water bills, combined with wider cost-of-living pressures, has made paying for this service an increasingly difficult challenge. One way of understanding the...

So far we’ve sweltered through three heatwaves this year, including record-breaking June temperatures. These records haven’t just been broken – they’ve been smashed. We need to get used to this new normal for our weather, caused by burning fossil fuels...

Complaints from businesses escalated to CCW rose by 30%, despite complaints made directly to retailers remaining largely unchanged. Billing remains the biggest source of complaints, accounting for 90% of cases escalated to CCW. Complaints to CCW about debt have risen...

CCW’s annual Business Customer Complaints Report looks at complaints made by non-household customers to water retailers operating in the English retail market and water companies in Wales. The report highlights a sharp rise in complaints escalated to CCW, despite complaints...

A growing number of water companies are introducing hosepipe restrictions in an effort to combat the impact of sustained hot weather on water supplies and the environment. As of  Monday, 14 September ten water companies were operating temporary use bans (TUBs) – better...

What is a smart water meter? A smart water meter automatically records how much water your business uses and sends this information to the wholesaler that provides your water and sewerage services. The wholesaler will then share this data with...