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9 December 2025 Mr Iain Coucher Chair Ofwat Dear Iain Re: Thames water Following our recent meeting where we discussed the future of Thames Water, as agreed I am writing to set out CCW’s clear expectations regarding the long-term sustainability...

CCW’s annual Water Mark shows around 2m struggling households across England and Wales are receiving lower water bills through water companies’ social tariff schemes – up 22% Separately, 260,800 metered households are getting help through WaterSure – up 13% But...

CCW has partnered with Taylor McKenzie Research to run Water Voice, a network of 16 consumer panel communities across England and Wales, giving customers a stronger voice in how water companies serve their local areas. Community members share their experiences,...

What are the Water Voice consumer panels? The Consumer Council for Water (CCW) has set up Water Voice consumer panels across England and Wales to give customers a stronger voice in shaping how water companies serve their communities. There are...

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

In partnership with Ofwat we have published new research highlighting business customers’ experiences and engagement in the water retail market across England and Wales. Over 1,700 businesses participated online, providing data on their awareness, market activity and engagement, service satisfaction,...

Good morning and thank you to Moody’s for inviting me to address this conference.  Whenever I tell people I’m speaking at a water conference, they usually say one of two things: either ‘hmmm that sounds.… interesting,’ (I’m still not sure...

This year’s record-breaking hot and dry weather has left its mark across the country. We’ve seen rivers run low, wetlands dry up, reservoir levels plunge, harvests suffer, wildfires rage and wildlife struggle. The Environment Agency (EA) has declared drought in...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...