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Alison has experience of public sector non-executive director roles combined with an independent sustainability consultancy working with a range of businesses on strategy development covering environmental, social and governance matters.

We carry out assessments of water and sewerage companies to see how they deal with customer cases when we’re not directly involved. This helps us be the voice for all water consumers, not just those who ask for our help....

Some of the Water Voice panellists meet with Rob Wilson, Chair of CCW, Mike Keil, Chief Executive of CCW, and Nicky Taylor, Managing Director at Taylor McKenzie Research, ahead of the session. Customers demanded answers from South East Water bosses...

A fresh wave of water bill rises strengthens the case for fairer and more consistent support for struggling customers, who are still trying to absorb the impact of the previous unprecedented increase. The Consumer Council for Water (CCW) has repeated...

Waterfall Rapids is available on most podcast platforms, including Spotify. If you have any questions or comments, please contact the show at [email protected].

The Consumer Council for Water (CCW) says water consumers want to see meaningful change to the water sector as the UK Government prepares to publish its Water White Paper today (Tuesday). The paper will set out clear powers for the...

Water Matters report – what are the findings telling us? Our latest annual Water Matters tracking survey was published back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail, which is why...

Access to essentials like water and sewerage services should never be a struggle, especially for those who need extra support. That’s why, in June this year, water companies published their final vulnerability strategies, setting out how they plan to help...

The Priority Services Register (PSR) is designed to support customers who need extra help from their water company, whether it’s due to age, illness, disability, or other vulnerabilities. We’ve commissioned research to understand how well the PSR is working for...