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People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider environment. The warning comes from the Consumer Council for Water (CCW) as it publishes its annual...

CCW commissioned Indepen to carry out a two-part review of the challenge arrangements that water companies put in place for the 2024 price review (PR24). The aim was to assist Independent Challenge Groups (ICGs), learn from best practice and strengthen...

Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...

Ofwat and CCW have today told Yorkshire Water they must provide better customer service, after failing to provide adequate support to residents whose water supply was seriously affected over the course of a fortnight. This comes on the back of...

To play our part in ensuring resilient water services for customers, CCW will: CCW will share targeted insights with the industry throughout the year, demonstrating how smart meter rollout is working for customers and highlighting practical lessons to support improved...

In our commitment to fair and affordable bills, CCW will: Publish our view on what innovative tariffs have worked best. Publish annual water poverty data. Campaign for relevant and appropriate price and non-price protections for disengaged businesses. CCW will work...

More water companies could be using some of their profits to help bolster support for struggling households who face another rise in water bills from April. CCW has called for action from water companies on the same day Water UK...

CCW and Ofwat have published the results of research into customers’ experience of how Thames Water handled an incident in Camberley in 2023. Raw sewage was transported to Thames Water’s sewage treatment works in Camberley and left on site for...