-
Changes make it quicker and easier for water customers to resolve complaints
Resolving a complaint against a water company in England and Wales will be quicker and easier for customers under changes that have taken effect this month. The Consumer Council for Water (CCW) will now manage and oversee each step –...
Read more about Changes make it quicker and easier for water customers to resolve complaints -
Complaint reporting guidance for non-household customers
We use data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a regular basis....
Read more about Complaint reporting guidance for non-household customers -
Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
-
Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companiesRead more about Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companies
-
CCW response to Ofwat consultation on Strengthening Customer Protections in the Business Retail Market: The Interim Supply Process
We welcome the opportunity to submit our views on the proposals to introduce a cost recovery mechanism to help strengthen the Interim Supply Process in the business retail market. General comments Overall, we agree with the proposal for a cost...
Read more about CCW response to Ofwat consultation on Strengthening Customer Protections in the Business Retail Market: The Interim Supply Process -
Complaints we can’t help with
Most common issues we can’t help you with
Read more about Complaints we can’t help with -
Ofwat consultation on driving better company performance through clear and effective whistleblowing practicesRead more about Ofwat consultation on driving better company performance through clear and effective whistleblowing practices
-
Ofwat’s consultation response on Scoping the Water Efficiency Fund: High LevelRead more about Ofwat’s consultation response on Scoping the Water Efficiency Fund: High Level
-
Hosepipe ban to be lifted across Cornwall and Devon
CCW is encouraging people across Cornwall and Devon to keep up the habit of using water wisely even after hosepipe restrictions are lifted next week. South West Water has today confirmed that the hosepipe ban affecting communities across those regions...
Read more about Hosepipe ban to be lifted across Cornwall and Devon