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All business customers should have confidence that their money and retail service is protected. At the moment, many customers could be unaware of the payment options available to them and the amount of credit that could be building up in...

You live in an area where there is likely to be a good supply of water for years to come, but that’s not to say this situation couldn’t change in the future. To help avoid your area becoming water-stressed, you...

This means that there are likely to be times when the water available is not enough to meet the needs of consumers living in your area. If we don’t all do our bit to save water, we may start to...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways thousands of households in Wales could take some of the heat out of rising water and energy bills. The...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council...

We collaborated with Ofwat to commission research between June and November 2021 examining business customers’ experiences of the non-household retail market in England. The market – which opened fully in April 2017 – allows businesses to shop around for a...

With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to make sure you’re getting the help you need from your water company. It’s a utility that is often overlooked when...

This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with...

The prospect of more households potentially being moved onto water meters in the future as part of compulsory metering programmes has attracted considerable media coverage over the past few days. CCW has made the following statement in response to questions...