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Universal Credit claimants that are set to see their payments cut next month are being urged to make sure they don’t miss out on untapped support to keep their water bills affordable. The Consumer Council for Water (CCW) says water...

All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...

CCW Chief Executive Emma Clancy will call for closer collaboration to end water poverty at Utility Week’s Consumer Vulnerability and Debt Conference this autumn. The flagship digital event (14-15 September) will bring together a wide range of leading experts from...

Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

  Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another. I’m sure, like me, you’ve also found yourself becoming much more aware of what is important...

Household customers’ views of their water and sewerage services 2020 Our latest findings from our annual Water Matters survey tracks household customers’ views and preferences on the services and support that they receive from the water companies in England and...

CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of State for Environment, Food and Rural Affairs. Lisa Tennant, Jeff Halliwell, Rachel Onikosi and Bev Keogh all began their new...

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Triangulation of research findings played an important role in informing the decisions made at the 2019 Price Review (PR19). CCW’s latest report examines how well triangulation was deployed at PR19, and how its use can be improved even further for...