Search results

Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its...

Aggressive or abusive contact CCW deals with all customers fairly and provides a high-quality service. We understand that people who use our service may be angry about the issues that they have raised in their complaint. However if this anger...

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...

Our recent Water Makes It Possible campaign opens in new window gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a...

In England, non-household customers who are typically business customers, public sector organisation, and charities, have been able to choose their water retailer since the market opened in April 2017. In Wales, customers can choose their water retailer only, if they...

A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW)...

CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

The Consumer Council for Water (CCW) is delighted to be supporting and taking part in the 2020 Utility Week Consumer Vulnerability and Debt Conference (1-3 December). The conference comes at a time when utilities are grappling with the immediate and...

Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence...