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We have two regional committees, one for England and one for Wales.

  Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough,...

We gave our views on Ofwat’s programme of work for 2021-22

Utility Week Customer Summit  23-24 February 2021 | Online As customer leaders look to absorb lessons from the trials of 2020 to build more efficient and resilient ways of serving domestic and non-domestic customers in the years ahead, Utility Week’s...

Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year –...

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as...

Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its...

Aggressive or abusive contact CCW deals with all customers fairly and provides a high-quality service. We understand that people who use our service may be angry about the issues that they have raised in their complaint. However if this anger...

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the...