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Last Friday was Fuel Poverty Awareness Day< opens in new window, a day established by the National Energy Action (NEA) charity to highlight the growing issue of fuel poverty across the UK, as well as to ensure people that need...

  A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term...

In an ideal world, people complaining to their water company should have their problem resolved first time. But when that’s not possible, it should be easy for them to take their complaint further and achieve a resolution they’re content with....

CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water...

Sewer flooding has long been a blight on the lives of many families in England and Wales. Yet in the almost 30 years I have worked in the sector there hasn’t been much advancement in support for the people whose...

A spokesperson for CCW said: “Customers expect water companies to be good custodians of the environment; inappropriate use of storm overflows is unacceptable and people justifiably want action. Water companies need to address the harm caused by these overflows, and...

Our annual report examines and compares the performance of water companies in England and Wales for household customer complaints. The report assesses companies’ performance during a year when the industry was faced with the challenge of adapting its ways of...

Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever...

  The latest UN international climate conference, or COP26, is weeks away (COP stands for Conference of Parties and the 26 indicates that this is the 26th one – catchy, eh?). Water, of course, is high on the agenda. Water...