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CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of State for Environment, Food and Rural Affairs. Lisa Tennant, Jeff Halliwell, Rachel Onikosi and Bev Keogh all began their new...

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Triangulation of research findings played an important role in informing the decisions made at the 2019 Price Review (PR19). CCW’s latest report examines how well triangulation was deployed at PR19, and how its use can be improved even further for...

Our “End Sewer Flooding Misery” campaign aimed to help people who have suffered the terrible experience of being flooded by sewage, either in their gardens or inside their homes. We particularly wanted to support those who have been affected more...

CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a...

We have two regional committees, one for England and one for Wales.

  Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough,...

We gave our views on Ofwat’s programme of work for 2021-22