Search results

The new Wales chair of the Consumer Council for Water (CCWater) has set his sights on securing the best possible deal for customers as the price review nears its conclusion. Rhodri Williams has taken his seat on the water watchdog’s...

Today (19 September) is National Drainage Misconnection Day, which aims to raise awareness of the big impact that plumbing and drainage misconnections can have on our rivers, beaches and the wider environment. But what exactly is a misconnection? Why does...

Some water companies need to do much more to protect customers from disruption to their water supply and reduce leakage, according to the Consumer Council for Water (CCWater). The consumer group’s annual Water Water Everywhere? report (pdf) shows that the...

With news that more than a million pensioners in the UK are missing pension credit payments they are entitled to, CCWater is urging people to use its free online tools to check whether they could be missing out on a...

#TimeToChange Last month we published our Water Matters research (pdf), which revealed that household customers’ views of the value of money and fairness of their water bills have remained disappointingly flat for several years. Analysis of our Water Matters data,...

Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water...

Ensuring water consumers’ views shape the decisions of water companies, regulators and policy makers and building a more resilient water sector that reflects people’s growing concern for the environment will be among the most pressing priorities for the new chair...

Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat...

Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease...