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Preparing for winter Freezing temperatures can cause damage to water pipes, both at home and in the wider water supply network. Here is how you can prepare: Find your stop tap – knowing where it is can help you turn...

Some water companies could be skating on thin ice unless they are better prepared to meet the needs of all consumers during any major disruption to water supplies. That’s the view of the Consumer Council for Water (CCWater) after assessing...

The Consumer Council for Water has today published Water for All – Affordability and vulnerability in the water sector (2017-18). Our report examines the performance of water companies across England and Wales in supporting customers in a wide range of...

More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...

Latest figures from the Office for National Statistics opens in new window have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over....

At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October. We will be joined by guest speakers from organisations including...

Water firms should innovate to protect consumers in vulnerable circumstances. Collaboration, communication and consistency are three key ways in which water companies can improve the way they deliver priority support to consumers in vulnerable circumstances, according to new guidance published...

The Refill revolution is gathering pace with two retail giants among the latest big names to make it easier for their customers to ditch single-use bottles and top-up with free tap water. Today’s announcement that department store John Lewis and...

The amount of water lost through leakage has risen for the second year running, and the Consumer Council for Water is calling for water companies to take action now to tackle this problem. According to CCWater’s latest report on resilience,...