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This week sees the the fifth annual Water Saving Week – a campaign organised by Waterwise opens in new window aimed at helping us all to use water more wisely. With a growing population and climate change putting increasing pressure...

Testing the Waters is our first study since the retail water market opened in England on 1 April 2017. Testing the Waters study tracks the views of business customers in England and Wales on their water and sewerage services. These changes...

Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned. Research by the Consumer Council for Water (CCWater) has...

Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday (16th April). Bristol Water, Wessex Water, South West Water and Bournemouth Water will be...

We believe it may be possible for Ofwat to set an even lower cost of capital at the 2019 Price Review, paving the way for further bill reductions. An independent study commissioned by CCWater has recommended a range for the...

Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water...

Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances. The Consumer Council for Water (CCWater) says opting for a...

Switching to a water meter could help thousands of households in Wales cut their bills and bring an April shower of savings. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers...

Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy...