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We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...

We have published new research offering an insight into the experiences of consumers who lost their water supply in the wake of March’s severe cold weather. The Water Watchdog asked more than 1000 household and 260 non-household consumers supplied by seven of the...

A lack of emergency water supplies and poor communication from some water companies made life needlessly more difficult for thousands of homes and businesses when they were left without running water during March’s severe cold weather. That’s according to new...

Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water...

The efforts made by water companies to safeguard water supplies from pollution will come under the spotlight when the Consumer Council for Water (CCWater) meets in Newcastle on Tuesday (June 5).  The Water Watchdog’s board meeting in public at The...

Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more...

View larger image here (jpg) We have released the first in-depth qualitative research of business customers’ experiences since the opening of the retail water market in England in April 2017. The Water Watchdog asked more than 70 participants about their perceptions...

Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge. A new in-depth study by the Consumer Council for Water (CCWater) suggests small and medium-sized businesses (SMEs)...

Efforts to reduce pollution and improve water quality in South West England will be at the top of the agenda when the Consumer Council for Water (CCWater) meets in Truro on Tuesday (10 April). The Water Watchdog has invited water...