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Water companies must plan for a resilient future
As activity ramps up for the 2019 Price Review, ensuring water and sewerage supplies remain resilient will be a key challenge. Policy Manager Sarah Thomas explores how water companies can effectively incorporate resilience into their business plans, against a backdrop...
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Water, water everywhere? Delivering a resilient water system (2016-17)
Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published...
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Rising leakage risks sending the wrong message to consumers
Some water companies risk dampening consumers’ motivation to use water more wisely unless they plug rising levels of leakage, the Consumer Council for Water (CCWater) has warned. A new report (pdf) released by the water watchdog today (Wednesday) shows the...
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Water watchdog urges regulator to set record low cost of capital
The Consumer Council for Water (CCWater) is today calling on Ofwat to stick to its promise to set the lowest ever cost of capital for the water industry for the 2019 Price Review. An independent study commissioned by CCWater recommends...
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A golden opportunity to help customers in need
Despite the range of additional support services available to vulnerable water customers, research by the Consumer Council for Water has revealed that awareness of this assistance is still low. Our policy manager Janine Shackleton looks at what more the water...
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Clear way forward: Building a resilient sewerage and drainage system (2016-17)
Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published as...
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Industry challenged to protect more homes from sewer flooding
Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater). The call for action comes as the water watchdog publishes a new...
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What does ‘value’ mean to consumers?
Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....
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Stakeholder perceptions research 2017
This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations. The 2017 research built on previous stakeholder surveys in 2007 and 2014. The key...
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