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Water consumers felt badly let down after ‘Beast from the East’
A lack of emergency water supplies and poor communication from some water companies made life needlessly more difficult for thousands of homes and businesses when they were left without running water during March’s severe cold weather. That’s according to new...
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GUEST BLOG: Water arrears – many people still struggling with the basics
Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water...
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Water Watchdog shines a light on reducing pollution in the North East
The efforts made by water companies to safeguard water supplies from pollution will come under the spotlight when the Consumer Council for Water (CCWater) meets in Newcastle on Tuesday (June 5). The Water Watchdog’s board meeting in public at The...
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Water company complaints under review at watchdog’s meeting
Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more...
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Customers’ experiences of the retail water market in England
View larger image here (jpg) We have released the first in-depth qualitative research of business customers’ experiences since the opening of the retail water market in England in April 2017. The Water Watchdog asked more than 70 participants about their perceptions...
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Small businesses want more help shopping for a better water deal
Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge. A new in-depth study by the Consumer Council for Water (CCWater) suggests small and medium-sized businesses (SMEs)...
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Water Watchdog examines pollution-busting efforts in South West England
Efforts to reduce pollution and improve water quality in South West England will be at the top of the agenda when the Consumer Council for Water (CCWater) meets in Truro on Tuesday (10 April). The Water Watchdog has invited water...
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Turn the stop tap on rising water bills with money-saving tips
Now is the time to prevent rising water bills from making an April Fool of your finances, according to the Water Watchdog. With the average water and sewerage bill in England and Wales set to rise by £9 to £405...
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Water Saving Week (March 19-23) – Make a pledge to save a wedge
Sometimes it’s hard to believe that our small actions can make a difference but when we all pull together the impact can be huge. That’s why we’re so excited to be sponsoring Water Saving Week opens in new window (March...
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