Search results

This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes. Piping up is a collaborative project developed by CCWater, Dŵr Cymru Welsh Water (DCWW), Dee Valley Water (DVW)...

Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as...

Never mind ghouls and ghosts – it often only takes the sight of a water bill to give someone a scare if they are struggling to make ends meet. That’s why the Consumer Council for Water (CCWater) is today reminding...

Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers...

Water companies’ efforts to make sure tap water is always safe to drink will be scrutinised when the Consumer Council for Water (CCWater) meets at Newcastle University on Thursday (26 October). The water watchdog is putting drinking water quality under...

Lessons can be learned by the water industry as a whole following the prosecution of United Utilities for supplying water contaminated with cryptosporidium, says the Consumer Council for Water (CCWater). United Utilities was fined £300,000 and ordered to pay £150,000...

CCWater’s social policy team narrowly missed out on the top prize at last night’s 2017 Utilities & Telecoms Awards. Senior policy manager Andy White made it into the top three contenders for the Leader of the Year – Transition &...

This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use. The study took the form of four, one-day workshops in London, York, Neath (Wales) and Norwich during...

The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the...