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There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households)...

The number of low-income households in England and Wales receiving financial help from their water company has almost doubled to more than 400,000 in the past year, according to the Consumer Council for Water (CCWater). The water watchdog has welcomed...

The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards. The water watchdog has been nominated for the Best Vulnerable Customer Support Team Award, with Senior Policy Manager Andy White...

In July we commissioned an online survey to measure awareness of the non-household retail water market among small and medium-sized enterprises (SMEs). Our previous research had suggested that low awareness of retail competition, particularly among small businesses, could see customers...

A growing number of micro, small and medium-sized businesses know they can shop around for a better water deal, but more than half are still unaware of the new market in England. That’s according to the first in a series...

Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...

Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater). The water watchdog has revealed it received six times more enquiries from non-household customers during the...

We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association...

Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for...