Search results

Our response to CMA’s consultation on how appeals process will work for retailers appealing Ofwat decisions

In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced...

Priority services assist customers who may find they need extra help. This could be because of an illness, disability or language barriers. All water companies in England and Wales have schemes which allow customers to register for free additional support...

  We hold at least two meetings every year as well as informal workshops for business customers and consultants that represent their interests at our office in Birmingham. These present a great opportunity to listen to guest speakers from a...

Many customers face pressure in managing their household income to meet the rising cost of bills. CCW research suggests that around 3 million households in England and Wales find their water bills unaffordable. Over the years we have challenged the...

The Consumer Council for Water (CCWater) has today announced that it has appointed Dr Mike Keil as its new Head of Policy and Research. Dr Keil, who is currently Business Leader for Asset Strategy at Severn Trent Water, will join...

Read performance reports on how water companies are doing.

The Consumer Council for Water has welcomed proposals by the Government to delay any decision over giving households in England a choice over their retail water supplier. Defra has announced its intention to work with the regulator Ofwat on building...

The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses,...