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CCW and Southern Water publish joint consumer research to understand customers’ experiences of Southern Water’s Universal Metering Programme (UMP). We wanted to identify what worked well for consumers in terms of communication, installation, billing and water-saving behaviour. Armed with these insights...

Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company. That’s according to jointly commissioned research by the Consumer Council...

With the Government still pondering whether to give households in England a choice over their retail water supplier, CCWater’s Chief Executive Tony Smith explains why the market may struggle without the lure of substantial savings for customers. This article first appeared...

Over the past few years CCWater has pressed each of the water companies to provide more support to customers who cannot afford their water bills. JANE CRISP – AFFORDABILITY AND VULNERABILITY LEAD AT SOUTHERN WATER opens in new window –...

The Consumer Council for Water has voiced concerns over an increase in complaints made by customers against water companies across the North of England. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that the region’s four main water...

The Consumer Council for Water (CCWater) has called on Bournemouth Water to improve its service after the company reported a sharp rise in complaints from customers. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that Bournemouth Water saw...

If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and procedures

This research examined people’s attitudes to using water wisely and tap water. It was carried out during January and February 2016 using a representative sample of 4,169 adults in England and Wales. The online survey builds on the results of...