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5 things you need to know about the new water market
The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses,...
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Businesses invited to quiz retailers about new water market
Businesses across London and the South East of England can quiz the new water retailers that will soon be competing for their cash at a meeting hosted by the Consumer Council for Water (CCWater) on Thursday (March 16). The consumer...
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Flood prevention dominates agenda at watchdog’s Taunton meeting
Consumers can pledge their support for a campaign to end the misery caused by avoidable sewer blockages, when the Consumer Council for Water (CCWater) meets in Taunton on Tuesday (March 7). Sewerage and environmental experts are set to join the...
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GUEST BLOG: Stepping up efforts to help customers in debt
In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may...
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Don’t give water pipes the cold shoulder this winter
With temperatures plummeting across the country, households are being warned they could pay a high price if they give their home’s water pipes the cold shoulder. Research by the Consumer Council for Water suggests less than half of households are...
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CCWater welcomes swift payment of compensation for Boil Water Notice
The Consumer Council for Water (CCWater) has welcomed United Utilities’ (UU) swift decision to pay £20 compensation to all 17,000 customers who have been affected by a boil water notice in parts of Greater Manchester The region’s water company has...
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Metering not a silver bullet for tackling water scarcity
Can metering help encourage more consumers to consciously save water? In this article for Utility Week opens in new window, our Chief Executive Tony Smith explains by water meters will only ever provide part of the solution. How great is the...
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BLOG: Dive into Discover Water
Today marks the official launch of Discover Water opens in new window– a new website dripping with fascinating facts and figures about the water and sewerage services that we pay for and rely on. CCWater’s Head of Policy and Research Deryck...
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Delving into Water 2016: Performance of the water companies in England and Wales 2011-12 to 2015-16
As part of our monitoring role, we work with water and sewerage companies to identify potential issues that may impact on consumers. To help with this, we collect information from companies on a quarterly basis. This helps us to see...
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