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Don’t give water pipes the cold shoulder this winter
With temperatures plummeting across the country, households are being warned they could pay a high price if they give their home’s water pipes the cold shoulder. Research by the Consumer Council for Water suggests less than half of households are...
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CCWater welcomes swift payment of compensation for Boil Water Notice
The Consumer Council for Water (CCWater) has welcomed United Utilities’ (UU) swift decision to pay £20 compensation to all 17,000 customers who have been affected by a boil water notice in parts of Greater Manchester The region’s water company has...
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Metering not a silver bullet for tackling water scarcity
Can metering help encourage more consumers to consciously save water? In this article for Utility Week opens in new window, our Chief Executive Tony Smith explains by water meters will only ever provide part of the solution. How great is the...
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BLOG: Dive into Discover Water
Today marks the official launch of Discover Water opens in new window– a new website dripping with fascinating facts and figures about the water and sewerage services that we pay for and rely on. CCWater’s Head of Policy and Research Deryck...
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Delving into Water 2016: Performance of the water companies in England and Wales 2011-12 to 2015-16
As part of our monitoring role, we work with water and sewerage companies to identify potential issues that may impact on consumers. To help with this, we collect information from companies on a quarterly basis. This helps us to see...
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Leakage falling but not fast enough, warns consumer watchdog
The amount of water lost through leaky supply pipes in England and Wales has fallen for the first time in five years, but the Consumer Council for Water (CCWater) says some water companies can still do much better. Figures released...
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Beneath the Surface: Customers’ Experiences of Universal Metering
CCW and Southern Water publish joint consumer research to understand customers’ experiences of Southern Water’s Universal Metering Programme (UMP). We wanted to identify what worked well for consumers in terms of communication, installation, billing and water-saving behaviour. Armed with these insights...
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New research delves beneath the surface of universal water metering
Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company. That’s according to jointly commissioned research by the Consumer Council...
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Water choice – could competition meet households’ expectations?
With the Government still pondering whether to give households in England a choice over their retail water supplier, CCWater’s Chief Executive Tony Smith explains why the market may struggle without the lure of substantial savings for customers. This article first appeared...
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