Search results

Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater). The call for action comes as the water watchdog publishes a new...

Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....

This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations. The 2017 research built on previous stakeholder surveys in 2007 and 2014. The key...

This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes. Piping up is a collaborative project developed by CCWater, Dŵr Cymru Welsh Water (DCWW), Dee Valley Water (DVW)...

Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as...

Never mind ghouls and ghosts – it often only takes the sight of a water bill to give someone a scare if they are struggling to make ends meet. That’s why the Consumer Council for Water (CCWater) is today reminding...

Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers...

Water companies’ efforts to make sure tap water is always safe to drink will be scrutinised when the Consumer Council for Water (CCWater) meets at Newcastle University on Thursday (26 October). The water watchdog is putting drinking water quality under...

Lessons can be learned by the water industry as a whole following the prosecution of United Utilities for supplying water contaminated with cryptosporidium, says the Consumer Council for Water (CCWater). United Utilities was fined £300,000 and ordered to pay £150,000...