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This research is a companion piece to our Floating The Idea report, which explored customers’ views on the possibility of household retail competition being introduced in England. Welsh Government has retained the existing regulatory framework as the mechanism for ensuring customers...

The safety and quality of drinking water in England and Wales remains exceptionally high, a new report has confirmed. The Drinking Water Inspectorate (DWI), which is responsible for regulating drinking water quality, has today published its Annual Report for 2015....

The aim of this research was to inform and support the work we are already doing with water companies to make sure more customers who are struggling to pay their water bills get access to the financial assistance they need....

A GROWING number of customers believe their water company is delivering value for money, with satisfaction levels now at a five-year high. That’s according to the Consumer Council for Water’s (CCWater) annual ‘Water Matters’ survey (pdf), published today, which shows...

CCWater’s sewerage expert Steve Grebby explains why all of us need to take heed of the Marine Conservation Society’s latest campaign. This week I was delighted to see the Marine Conservation Society (MCS) launch a campaign on an issue close...

EFFORTS to support people who are struggling to pay their water bills will be showcased at the Consumer Council for Water’s (CCWater) meeting in Darlington on Thursday (May 19). Water companies from across the North of England will highlight some...

One of our main areas of work is to ensure water companies sort out customer problems quickly and without hassle. We do this by working with poor performing companies to identify and deal with root causes of complaints, identifying good ...

How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...

LOW-INCOME households across North East Wales and Chester are being urged by the Consumer Council for Water (CCWater) to seek support from a new scheme that could prevent water bills from draining their finances. The water watchdog says Dee Valley...