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CCWater’s social policy team narrowly missed out on the top prize at last night’s 2017 Utilities & Telecoms Awards. Senior policy manager Andy White made it into the top three contenders for the Leader of the Year – Transition &...

This research explored customers’ awareness of the bigger picture about the future availability of water, as well as their attitudes to water use. The study took the form of four, one-day workshops in London, York, Neath (Wales) and Norwich during...

The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the...

There are few bigger issues within the water industry than affordability. Acknowledged by the industry as a whole as a key challenge, water companies have committed to delivering financial support to an additional 1 million people (equivalent to 459,000 households)...

The number of low-income households in England and Wales receiving financial help from their water company has almost doubled to more than 400,000 in the past year, according to the Consumer Council for Water (CCWater). The water watchdog has welcomed...

The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards. The water watchdog has been nominated for the Best Vulnerable Customer Support Team Award, with Senior Policy Manager Andy White...

In July we commissioned an online survey to measure awareness of the non-household retail water market among small and medium-sized enterprises (SMEs). Our previous research had suggested that low awareness of retail competition, particularly among small businesses, could see customers...

A growing number of micro, small and medium-sized businesses know they can shop around for a better water deal, but more than half are still unaware of the new market in England. That’s according to the first in a series...

Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...