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Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater). The water watchdog has revealed it received six times more enquiries from non-household customers during the...

We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association...

Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for...

Our response to CMA’s consultation on how appeals process will work for retailers appealing Ofwat decisions

In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced...

Priority services assist customers who may find they need extra help. This could be because of an illness, disability or language barriers. All water companies in England and Wales have schemes which allow customers to register for free additional support...

  We hold at least two meetings every year as well as informal workshops for business customers and consultants that represent their interests at our office in Birmingham. These present a great opportunity to listen to guest speakers from a...

Many customers face pressure in managing their household income to meet the rising cost of bills. CCW research suggests that around 3 million households in England and Wales find their water bills unaffordable. Over the years we have challenged the...

The Consumer Council for Water (CCWater) has today announced that it has appointed Dr Mike Keil as its new Head of Policy and Research. Dr Keil, who is currently Business Leader for Asset Strategy at Severn Trent Water, will join...