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The scale of debt facing many water customers was brought into sharp focus last week when Ofwat revealed the industry has failed to collect £2.2 billion in unpaid water bills. Our own research reinforces the size of the problem with...

New research published by Ofwat today confirms much more still needs to be done to help customers struggling to pay their water bills, according to the Consumer Council for Water (CCWater). The regulator’s Affordability and debt report opens in new window...

This research aimed to measure stakeholders’ views about CCWater and covered a wide range of topics including our performance, effectiveness, communications and research. It explored whether CCWater’s priorities align with those of our stakeholders and how we could influence them...

EFFORTS to protect homes in western England from sewer flooding during heavy storms will be showcased at the Consumer Council for Water’s (CCWater) meeting in Somerset on Thursday (November 5). Residents can learn more about how South West Water and...

CUSTOMER complaints to water companies have fallen for a seventh successive year – but the gap between the industry’s best and worst performers remains unacceptable, according to the Consumer Council for Water (CCWater). CCWater’s annual Written Customer Complaints report has...

The aim of this research was to understand how CCWater can best serve the needs of water customers through our corporate website. We wanted to find out how useful and accessible household and business customers found our website, what areas...

The Consumer Council for Water (CCWater) has welcomed the appointment of a new consumer champion to speak up for the interests of water customers in Wales. Tom Taylor will begin his four-year term as CCWater’s Wales Committee Chair on October...

We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...

Putting customers at the heart of the water industry Today we are delighted to publish our Annual Review for England and Wales 2014/15 (pdf). The review explains what we have achieved for customers during a challenging 12 months for the...