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Water watchdog launches benefits calculator to help those struggling with bills
HOUSEHOLDS in Wales struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief...
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Phase 2 Uncharted Waters: Research with industry representatives
With the retail market in England set to open in 2017, the Consumer Council for Water wants to ensure it understands and can represent the views of non-household customers as the market develops. To help achieve this we worked with...
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CCWater launches benefits calculator to help customers struggling with bills
Households struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief charity Turn2us...
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Awareness remains biggest obstacle to affordability challenge
The scale of debt facing many water customers was brought into sharp focus last week when Ofwat revealed the industry has failed to collect £2.2 billion in unpaid water bills. Our own research reinforces the size of the problem with...
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New research confirms water debt and affordability remain a huge challenge
New research published by Ofwat today confirms much more still needs to be done to help customers struggling to pay their water bills, according to the Consumer Council for Water (CCWater). The regulator’s Affordability and debt report opens in new window...
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Stakeholder perceptions research
This research aimed to measure stakeholders’ views about CCWater and covered a wide range of topics including our performance, effectiveness, communications and research. It explored whether CCWater’s priorities align with those of our stakeholders and how we could influence them...
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Efforts to reduce the risk of sewer flooding highlighted in Taunton
EFFORTS to protect homes in western England from sewer flooding during heavy storms will be showcased at the Consumer Council for Water’s (CCWater) meeting in Somerset on Thursday (November 5). Residents can learn more about how South West Water and...
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Worst performers told to close the gap as water industry complaints fall again
CUSTOMER complaints to water companies have fallen for a seventh successive year – but the gap between the industry’s best and worst performers remains unacceptable, according to the Consumer Council for Water (CCWater). CCWater’s annual Written Customer Complaints report has...
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Website Usability and Benchmarking Research
The aim of this research was to understand how CCWater can best serve the needs of water customers through our corporate website. We wanted to find out how useful and accessible household and business customers found our website, what areas...
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