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More homes risk being caught cold this winter by a burst water pipe
MORE households risk being caught cold this winter by not protecting their home’s water pipes from the threat of freezing temperatures. The Consumer Council for Water (CCWater) is urging people to act now to ensure their pipes are wrapped up...
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Affordable water bills vital to continue downward trend of complaints
CUSTOMER complaints to water companies have plunged for the sixth successive year – but the Consumer Council for Water (CCWater) has warned the tide could quickly turn against the industry if it fails to deliver affordable bills. CCWater’s annual Written...
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Living with Water Poverty Research Report 2014
In October 2014 we held a seminar to discuss the findings of the research with water companies and other stakeholders. As a result of this seminar the following recommendations were identified and we have been working with companies to ensure...
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Struggling water customers ‘suffering in silence’ and missing out on vital support
Struggling households are still missing out on vital support with paying their water bill despite more help being offered by water companies, the Consumer Council for Water has revealed. The water watchdog has published a new report – Living With...
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Switching to a water meter could help reduce bills for struggling households in Wales
A FEW clicks on the Consumer Council for Water’s (CCWater) website could lead to crucial savings for the one in five households in Wales who say they cannot afford their water bill Over 23,000 water customers across England and Wales...
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Switching to a water meter could help reduce bills for struggling households
A FEW clicks on the Consumer Council for Water’s website could lead to crucial savings for the one in five households who say they cannot afford their water bill. Over 23,000 water customers in England and Wales identified potential savings...
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Uncharted Waters: Water industry competition must avoid pitfalls encountered in other sectors
INCREASED competition in the water industry must avoid the pitfalls which have caused discontent among business customers in other sectors, research carried out on behalf of the Consumer Council for Water (CCWater) has revealed. Moves to allow all non-household customers...
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One in five customers say their water charges are not affordable
A GROWING number of households in England and Wales are struggling to afford their water bill, according to research carried out on behalf of the Consumer Council for Water (CCWater). One in five customers say their water bill is not...
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Water customers invited to CCWater’s public meeting
Water customers are welcome to attend the next national board meeting of the Consumer Council for Water to be held in public in Birmingham on Tuesday, April 1. The water watchdog will be highlighting what it has achieved for water...
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