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Using our website CCW website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use. Every...

Information on the amount of water households use on a water meter.

Information on what advice and/or water saving products are available from water companies.

Our Gifts and Hospitality registers

Our commitment to the Welsh Language.

Documents that set out the framework for our relationship with relevant bodies.

Information and documents setting out how the Consumer Council for Water operates.

The agendas and minutes of our Board meetings which details the discussions held and the decisions made, can be found here.

First talk to your water company or retailer If you’re not happy with the service provided by your water company or retailer, you should first follow your water company’s two stage complaint process before we can help you.​​ Stage one:...