Search results

Our commitment to the Welsh Language.

Documents that set out the framework for our relationship with relevant bodies.

Information and documents setting out how the Consumer Council for Water operates.

The agendas and minutes of our Board meetings which details the discussions held and the decisions made, can be found here.

Step 1: Contact your water company or retailer Explain what went wrong and give the company a chance to put things right. If they don’t reply within 10 working days, you may be entitled to a payment under the Guaranteed...

THE Consumer Council for Water says Dee Valley Water has made a positive start to delivering the necessary investment its customers want at a price they find acceptable, in its five year plan for 2015 to 2020. Dee Valley Water...

But companies warned they face backlash if they fail to deliver value for money Customer complaints against water companies have fallen for the fifth year in a row but the Consumer Council for Water (CCWater) is warning the poor performers...

Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWater’s annual Written Customer Complaints Report has revealed written complaints against Dee...