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Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that...

We have produced a research framework to help water companies improve their approach to customer engagement at PR24. By bringing together three key elements: business planning research, ongoing research and community engagement, the framework aims to help create a more...

Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers accessing non-financial assistance.

It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget...

Our Forward Work Programme sets out our key strategic priorities and campaigns for the coming year.

Our lives and the world around us depend on water but its future depends on us making every drop count. Our Water Water Everywhere report recently revealed that average daily water use per person in England and Wales is currently 143...

Our response to Ofwat’s consultation on derogations from it’s financial ring-fencing protections in water company licences

The British public are being asked to help the country protect water resources for future generations as part of a major campaign launched today by more than 40 environmental groups, charities, water companies and regulators. Clean, healthy and readily available...

Our report examines the financial performance of water companies in England and Wales during 2017/18 to understand whether this could have implications for customers through: Opportunities for sharing outperformance of regulatory assumptions (particularly those financial windfalls which have not been...