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We have surveyed 1,870 customers in England and Wales to measure the extent of customers’ awareness of the pressures on water resources where they live, and how willing they are to help to save water. We also sought customers’ views...

This is a summary of our key strategic priorities in Wales with specific recommendations on what the Climage Change Senedd committee should he focussing on. It reflects oiur organisational priorities mostly on introducing a single water affordabiltiy scheme, ensuring that...

We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and...

Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...

We delivered a wide range of benefits for water consumers

Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that...

We have produced a research framework to help water companies improve their approach to customer engagement at PR24. By bringing together three key elements: business planning research, ongoing research and community engagement, the framework aims to help create a more...

Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers accessing non-financial assistance.

It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget...