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A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March. As the water...

Our view on Citizens’ Advice (CA) draft Work Plan for 2019-2020 in England and Wales

Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they...

After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes...

As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water. There are few cheaper, healthier or easier ways to stay hydrated in a heatwave than drinking tap...

Today we are delighted to publish our Forward Work Programme for 2018-19 (pdf), which sets out our work priorities for the next three years. Our aim is to secure the best outcomes for all water consumers – present and future...

Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath...

Our view on Citizens’ Advice (CA) draft Work Plan for 2018-19

Our response to Consumer Council for Northern Ireland’s (CCNI) Draft Forward Work Programme for 2018/19