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Working together for an efficient future
Our lives and the world around us depend on water but its future depends on us making every drop count. Our Water Water Everywhere report recently revealed that average daily water use per person in England and Wales is currently 143...
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Ofwat consultation on Granting derogations from the regulatory ring-fencing framework
Our response to Ofwat’s consultation on derogations from it’s financial ring-fencing protections in water company licences
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Major campaign launched to encourage the nation to ‘Love Water’
The British public are being asked to help the country protect water resources for future generations as part of a major campaign launched today by more than 40 environmental groups, charities, water companies and regulators. Clean, healthy and readily available...
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Water companies’ financial performance 2017/18 – our analysis
Our report examines the financial performance of water companies in England and Wales during 2017/18 to understand whether this could have implications for customers through: Opportunities for sharing outperformance of regulatory assumptions (particularly those financial windfalls which have not been...
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Have your say about the water retail market
A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March. As the water...
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Citizen’s Advice’s consultation on its draft consumer work plan 2019-20
Our view on Citizens’ Advice (CA) draft Work Plan for 2019-2020 in England and Wales
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Watchdog’s workshop brings together key water market players
Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they...
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Get your home wrapped up for winter
After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes...
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Keep your cool – stay topped up with tap water
As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water. There are few cheaper, healthier or easier ways to stay hydrated in a heatwave than drinking tap...
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