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Household competition risks being a damp squib, warns CCWater
The Consumer Council for Water (CCWater) has warned today that customers will end up disappointed if household water competition goes ahead based on an overly optimistic review by Ofwat. The water watchdog has written to the industry regulator challenging some...
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More customers complain about water companies in north of England
The Consumer Council for Water has voiced concerns over an increase in complaints made by customers against water companies across the North of England. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that the region’s four main water...
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Read our Annual Review 2015/16
Today we are delighted to publish our Annual Review for England and Wales 2015/16 (pdf) Over the past year CCWater has again demonstrated the importance of having a consumer body that is entirely focused on protecting and speaking up for...
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Household support for water competition hinges on bill savings
THE MAJORITY of households in England would welcome choice over their water retail supplier but expect competition to deliver significant bill savings, the Consumer Council for Water (CCWater) has revealed. New research published by the water watchdog today (Friday) shows...
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Cyclical Debt Assessments Overview 2016-17
How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...
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Water watchdog launches benefits calculator to help those struggling with bills
HOUSEHOLDS in Wales struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief...
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Wales Chair reflects on a 10-year journey to put customers at the heart of the water industry
After a decade championing the interests of water customers in Wales, Diane McCrea will bid farewell to the Consumer Council for Water on September 30. Over the past ten years as Wales Committee Chair and Vice Chair of the Board...
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Thames Tideway Tunnel must deliver value for money, says water watchdog
The cost of the Thames Tideway Tunnel scheme to Thames Water’s 5.3 million waste water customers must be kept to an absolute minimum, says the Consumer Council for Water (CCWater). The water watchdog will be keeping a close eye on...
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CCWater publishes Wales Annual Review for 2014/15
We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...
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