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Price Review 2009 – consumer views on investment priorities 2010 – 2015 for each water company in England
A summary of customer views on water industry investment proposals for services from 2010 to 2015. There is a report for each water company in England.
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PR09 Quantitative Research – appendices
Questionnaire, showcards and data tables.
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Price Review 2009 – Understanding customers’ views – Executive Summary of Quantitative research – February 2009Read more about Price Review 2009 – Understanding customers’ views – Executive Summary of Quantitative research – February 2009
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Household and business customers’ expectations of the Consumer Council for Water; WaterVoice and Ofwat – July 2004
Research to explore customers views and expectations on issues relating to customer representation and consumer advocacy in the water industry.
Read more about Household and business customers’ expectations of the Consumer Council for Water; WaterVoice and Ofwat – July 2004 -
Price Review 2004 – household consumers’ views on investment priorities 2005 to 2010 – December 2003Read more about Price Review 2004 – household consumers’ views on investment priorities 2005 to 2010 – December 2003
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Shaping the Consumer Council for Water – November 2005
On 1 October 2005, the Consumer Council for Water (CCWater) came into operation and commissioned research to understand consumers expectations of CCWater in terms of customer representation and advocacy, and also to understand current concerns about water and sewerage services.
Read more about Shaping the Consumer Council for Water – November 2005 -
The Consumers’ Perspective – experiences of a Cryptosporidium incident. CCWater – September 2008
This research looked at people’s experiences of having to boil tap water before drinking, perceptions of their water company’s response to the incident, thoughts on appropriate redress, and confidence in the water supply.
Read more about The Consumers’ Perspective – experiences of a Cryptosporidium incident. CCWater – September 2008 -
Competition research with household customers CCWater and Ofwat – October 2008
Ofwat and the Consumer Council for Water research to assess the views of household customers towards the introduction of competition in the water and sewerage industry.
Read more about Competition research with household customers CCWater and Ofwat – October 2008 -
Hull Flooding Research
In June 2007, severe river and surface water flooding was experienced in the region of Yorkshire as the result of extreme rainfall; in Hull, 105mm of rainfall was recorded in a single day – equivalent to around two months of...
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