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Customers not willing or able to pay for Tideway, says water watchdog
The Consumer Council for Water has raised serious concerns about customer acceptance and affordability of costs for the proposed Thames Tideway Tunnel. The £2 billion tunnel, which will collect overflows from London sewers, is the biggest single sewerage project since...
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Managing without a water supply during the floods of summer 2007; Focus group research on household consumers’ views – September 2007
Consumers in the Midlands lost their water supplies for up to three weeks in the summer of 2007. They discuss how this affected them, how the situation was managed by their water supplier and views on compensation.
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Annual Report and Accounts 2006-07
Our annual report and accounts provides a detailed overview of CCW’s business performance and growth over the past year.
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Competition Research with Business Customers CCWater – June 2007
Competition was introduced into the water industry in December 2005 and was intended to bring benefits to large users in terms of service and price. We asked eligible business customers (those who use over 50Ml of water per year) and...
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Consumer Council for Water Annual Tracking Survey 2006 to 2007
The first of our annual surveys tracking consumer views of water and sewerage services.
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‘Supersize, but is it sustainable?’ asks consumer champion
The Consumer Council for Water (CCWater) has raised serious concerns about this morning’s Government decision to approve a massive £2 billion project to collect overflows from London sewers. The tunnel, to be completed by 2020, converts to just under £40...
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Using Water Wisely – deliberative research into water use and water conservation attitudes CCWater – October 2006
Consumers’ detailed views and attitudes towards saving water and how they use water at home. Related issues covered include perceptions of water industry leakage.
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Using Water Wisely – public attitudes towards water use and conservation – quantitative research; CCWater and WRc – October 2006
Consumer attitudes to water use and saving water during the 2006 drought period. Related issues covered include consumer perceptions of industry leakage, and how to help households save water.
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Mixed views on Eastern’s water companies level of service, says local water watchdog
The organisation representing water and sewerage customers in the Eastern region has mixed views about the performance of water companies in the East following the publication of Ofwats report – Levels of Service for the Water Industry in England and...
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