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Mixed views on Eastern’s water companies level of service, says local water watchdog
The organisation representing water and sewerage customers in the Eastern region has mixed views about the performance of water companies in the East following the publication of Ofwats report – Levels of Service for the Water Industry in England and...
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Guidance plan for water consumers to help with next batch of bills
The Consumer Council for Water South West is providing customers with advice as bills for those on a meter start to arrive on door mats. The water watchdog is giving local customers guidance about what they need to do if...
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Rise in consumer debt calls for swift action, says local water watchdog
Figures published today show that in 2005/06 water customers in England and Wales owed £491 million of debt that was more than 12 months old, an increase of 6.5% on the £461 million in 2004-05. Given this growing problem, the...
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‘Firm and flexible’ is the way forward on reducing water debt
Water companies show signs of improvement but the industry and other agencies need to work hard to get consumer debt under control, the water champion for England and Wales said today (Friday). Figures published today by Ofwat show that in...
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Folkestone and Dover Water lifts hosepipe ban – but still ripples of uncertainty over future resources in South East
The Consumer Council for Water Southern (CCWater Southern) has welcomed Folkestone and Dover Waters decision that the time is right to lift the hosepipe ban in the area. It is the first water company to lift restrictions in 2006. Consumer...
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Water consumers paid more and got less, new report suggests
The champion for water consumers in England and Wales today urged water companies to get back on track in giving consumers what they have paid for. The water industry spent £3.4bn in 2005-06, compared to the £4.3bn expected by Ofwat,...
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Household consumer views on fair charging for water and sewerage services; CCWater and Ofwat 2006 to 2007 – February 2007
This deliberative research explored consumer perceptions of all aspects of paying for water and sewerage services and the principles of charging. It is used in our Value for Money work.
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Mixed blessings on water companies’ leakage and water efficiency performance
Mixed blessings on water companies leakage and water efficiency performance Water consumers in Essex and Suffolk will benefit from improved performance by their water company on security of water supply. According to Ofwats new report on security of supply leakage...
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New water consumer champion ready to be ‘vocal and visible’
The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales. The new organisation will have extra duties...
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