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For many water customers in Wales the due date for water bills is fast approaching, and the Consumer Council for Water wants customers to know that support is available, especially for those struggling to afford water and sewerage charges. Customers...

Smart water meters are devices that automatically track your water use and can send water usage data to your water company. There are two types:  AMR (Automated Meter Reading) meters – these are read by sending information to a special...

The case for a new single social tariff to end water poverty has never been more compelling after Ofwat announced the average water bill is set to rise by 36% over the next five years. The Consumer Council for Water...

More than 1.3 million low-income households in England and Wales received bill reductions through their water company’s social tariff – up 19 per cent. CCW says nearly 2 million customers may still not be getting the help they are entitled...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Foreword It’s been a difficult time for many...

Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...

Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...

Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council...

Common Descriptors for financial support schemes At a time when more people are searching for help with bills, water companies have agreed a suite of common descriptors for the financial support schemes they offer. Debt advice agencies asked for this...