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Distraction burglaries, or bogus caller crimes are at their peak during the summer months, and the Consumer Council for Water has some top tips and a form to help householders stay safe from bogus callers. Around 30 bogus caller crimes...

For many water customers, the due date for water bills is fast approaching, and the Consumer Council for Water wants customers to know that support is available for those struggling to afford water and sewerage charges. Customers who are unable...

For many water customers in Wales the due date for water bills is fast approaching, and the Consumer Council for Water wants customers to know that support is available, especially for those struggling to afford water and sewerage charges. Customers...

The Consumer Council for Water (CCW) says allowing five water companies to increase their bills even more than expected would not be welcomed by customers. CCW has responded to the provisional findings of the Competition and Markets Authority (CMA) which...

Smart water meters are devices that automatically track your water use and can send water usage data to your water company. There are two types:  AMR (Automated Meter Reading) meters – these are read by sending information to a special...

The case for a new single social tariff to end water poverty has never been more compelling after Ofwat announced the average water bill is set to rise by 36% over the next five years. The Consumer Council for Water...

More than 1.3 million low-income households in England and Wales received bill reductions through their water company’s social tariff – up 19 per cent. CCW says nearly 2 million customers may still not be getting the help they are entitled...

Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Foreword It’s been a difficult time for many...

Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...