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Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

Concerns and confusion over rising water bills fuelled the largest-ever increase in complaints about water companies to the consumer watchdog. The Consumer Council for Water’s (CCW) latest annual household complaints report reveals complaints from household customers escalated to the watchdog...

Introduction Water companies make decisions that directly affect customers’ bills, services, and the environment. To rebuild trust and legitimacy, these decisions should be informed by robust evidence and shaped by the people they affect. Companies should draw on multiple sources...

Our monthly Barometer & Spotlight reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community members,...

Water is an essential service for all of us – but for many households the recent surge in water bills, combined with wider cost-of-living pressures, has made paying for this service an increasingly difficult challenge. One way of understanding the...

So far we’ve sweltered through three heatwaves this year, including record-breaking June temperatures. These records haven’t just been broken – they’ve been smashed. We need to get used to this new normal for our weather, caused by burning fossil fuels...

CCW’s annual Business Customer Complaints Report looks at complaints made by non-household customers to water retailers operating in the English retail market and water companies in Wales. The report highlights a sharp rise in complaints escalated to CCW, despite complaints...

What is a smart water meter? A smart water meter automatically records how much water your business uses and sends this information to the wholesaler that provides your water and sewerage services. The wholesaler will then share this data with...