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Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

So far we’ve sweltered through three heatwaves this year, including record-breaking June temperatures. These records haven’t just been broken – they’ve been smashed. We need to get used to this new normal for our weather, caused by burning fossil fuels...

CCW’s annual Business Customer Complaints Report looks at complaints made by non-household customers to water retailers operating in the English retail market and water companies in Wales. The report highlights a sharp rise in complaints escalated to CCW, despite complaints...

What is a smart water meter? A smart water meter automatically records how much water your business uses and sends this information to the wholesaler that provides your water and sewerage services. The wholesaler will then share this data with...

Water companies should be seizing more opportunities to raise awareness among households of the potential financial and environmental benefits of smart water meters, according to new research by the Consumer Council for Water (CCW). Awareness of smart metering remains low...

Customer debt to water and energy companies has climbed to more than £7 billion while millions of households continue to miss out on financial support, according to a new report by the National Audit Office (NAO). The report says regulators...

Foreword Our Water Matters tracking survey is now in its fifteenth year, and it continues to give us invaluable insights into household customers’ views and preferences on water companies’ services across England and Wales. This makes it one of the...

CCW and the Department for Environment, Food and Rural Affairs (Defra) jointly commissioned research to understand what consumers expect from future UK water efficiency labelling. The research explored how a UK water efficiency label could encourage water efficient decision-making, and...