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Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

Introduction Water companies are beginning to test whether different ways of charging for water can help customers use less water, support affordability and respond to increasing pressure on water resources. Innovative tariffs, which vary the rate at which metered water...

Water Matters report – what are the findings telling us? Our latest annual Water Matters tracking survey was published back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail, which is why...

Smart water meters automatically record how much water you use and send readings to your water company. Water companies are gradually installing smart water meters. In some homes, they are replacing older water meters. In other homes, a water meter...

CCW welcomes the opportunity to respond to the Department for Business and Trade’s (DBT) consultation on Swifter and Simpler Competition Redress, Regulatory Appeals and Competition Enforcement. CCW’s response to proposals to streamline competition law redress and enforcement processes, alongside reforms...

Our monthly Barometer & Spotlight survey reports capture the views of our Water Voice communities on their water companies, the services they receive and the challenges facing the water sector. The findings highlight the issues that matter most to community...

Concerns and confusion over rising water bills fuelled the largest-ever increase in complaints about water companies to the consumer watchdog. The Consumer Council for Water’s (CCW) latest annual household complaints report reveals complaints from household customers escalated to the watchdog...

Introduction Water companies make decisions that directly affect customers’ bills, services, and the environment. To rebuild trust and legitimacy, these decisions should be informed by robust evidence and shaped by the people they affect. Companies should draw on multiple sources...