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Our annual Water Mark assessment of water company performance This is the sixth year of our Water Mark assessment of how well companies are performing on everything from satisfaction with service and value for money to complaint handling and sewer...

We welcome the opportunity to respond to the Competition and Markets Authority (CMA) on its provisional determinations for the five disputing companies: Anglian Water, Northumbrian Water, South East Water, Southern Water; and Wessex Water

Water Matters report – what are the findings telling us? It has been a few months since CCW published our latest Water Matters tracking survey, back in May. As the longest-running in-depth survey of water customers, this research gathers a...

Many customers will feel short-changed by water companies’ latest environmental performance, according to the Consumer Council for Water (CCW). CCW has responded to the latest annual Environmental Performance Assessment of water companies in England from the Environment Agency. In 2024,...

Good morning and thank you to Moody’s for inviting me to address this conference.  Whenever I tell people I’m speaking at a water conference, they usually say one of two things: either ‘hmmm that sounds.… interesting,’ (I’m still not sure...

We’ve published our ‘Business Customers’ Experience of the Water Retail Market – Five Year Review’, two-year progress report, which highlights the strides made in improving the water retail market for business customers since our comprehensive review of the market published...

Our response sets out the need for cost reflectivity in the approach to charging be considered in the context of climate change and the wider picture on water resources. It is important that targets for business water consumption are not...

We welcome the opportunity to provide a response to Ofwat’s consultation about the consumer involvement in company decision-making rule. Executive summary Overall, CCW fully supports the aim of the rule to ensure that companies have appropriate arrangements in place for...