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We asked industry experts to share their views on what should be considered for future approaches to water charging. Cathryn Ross, Strategy and External Affairs Director at Thames Water, is the second expert to share her thoughts.

1. Introduction CCW is the independent voice for water customer in England and Wales. Citizens Advice has published its Draft Work Plan for 2025-26 outlining the planned areas of focus. We feel there are opportunities for CCW and Citizens Advice...

None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety.  For those living on tight budgets, managing finances and stretching every penny has become an everyday...

We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of sweeping changes to the WaterSure support scheme, being proposed by the Consumer Council for Water (CCW)....

In November, CCW’s Chair, Rob Wilson, gave a speech at the Water Infrastructure Forum. There’s so much in the media at the moment about the water industry and its immediate troubles. But there are bigger challenges looming, which will need...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers’ views, this research gathers a lot of...

Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...