Search results

CCW has warned water companies’ failure to deliver on some of their performance commitments risks further undermining consumers’ trust and satisfaction with the sector. The consumer watchdog has responded to the regulator Ofwat’s annual water company performance report, which has...

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail,...

Introduction The price review for 2025-30 (PR24) is a hugely important one. Meaningful investment is needed to sort out the issues the water industry hasn’t tackled in the past. That investment will be needed for decades to come, not just...

A huge gap in the perception of water companies has developed in the space left by water bosses, where greater transparency and openness about delivery could have helped to shape a calmer and better-informed debate. Customers have justly become increasingly...

Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.

Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...

Foreword The WaterSure financial support scheme has been in place for almost 25 years and has served as a key component of the support measures provided by water companies. Over that time, there has been little change in either the...