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  • WaterVoice – May 2020

    CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...

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  • Struggling business customers must not miss out on water bill support

    Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been...

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  • Seeking support during the coronavirus outbreak

    We know that this is a challenging and uncertain time for everyone and that the coronavirus outbreak is having an impact on so many aspects of our lives. That’s why we want to reassure you that CCW is working closely...

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  • Getting the measure of billing and debt complaints

    CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...

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  • CCW bids to end water customers’ frustration over billing complaints

    Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...

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  • Customers in Wales urged to tap into ways to save

    Last week it was announced that the average cost of water bills in Wales is set to rise from April. With 1 in 8 customers already telling us they find their water bill unaffordable, this will undoubtedly have an impact...

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  • You have the power to save this Big Energy Saving Week

    We are delighted to be supporting Big Energy Saving Week (BESW) opens in new window, which begins today. BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support...

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  • Retailers urged to sustain fall in complaints to watchdog

    Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of...

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  • Keeping you one step ahead of bogus callers

    Latest figures opens in new window suggest that more than half of pensioners in the UK have been a victim of scammers. Scams come in all shapes and sizes – from fake emails to phone calls claiming you’re the lucky...

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