-
WaterVoice – May 2020
CCW’s online research community – WaterVoice – was launched in 2020 to help us keep our finger on the pulse of water consumers’ views. The reports summarise the views of people in this community. It is made up of hundreds...
Read more about WaterVoice – May 2020 -
Struggling business customers must not miss out on water bill support
Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been...
Read more about Struggling business customers must not miss out on water bill support -
Seeking support during the coronavirus outbreak
We know that this is a challenging and uncertain time for everyone and that the coronavirus outbreak is having an impact on so many aspects of our lives. That’s why we want to reassure you that CCW is working closely...
Read more about Seeking support during the coronavirus outbreak -
Getting the measure of billing and debt complaints
CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...
Read more about Getting the measure of billing and debt complaints -
CCW bids to end water customers’ frustration over billing complaints
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...
Read more about CCW bids to end water customers’ frustration over billing complaints -
Customers in Wales urged to tap into ways to save
Last week it was announced that the average cost of water bills in Wales is set to rise from April. With 1 in 8 customers already telling us they find their water bill unaffordable, this will undoubtedly have an impact...
Read more about Customers in Wales urged to tap into ways to save -
You have the power to save this Big Energy Saving Week
We are delighted to be supporting Big Energy Saving Week (BESW) opens in new window, which begins today. BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support...
Read more about You have the power to save this Big Energy Saving Week -
Retailers urged to sustain fall in complaints to watchdog
Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of...
Read more about Retailers urged to sustain fall in complaints to watchdog -
Keeping you one step ahead of bogus callers
Latest figures opens in new window suggest that more than half of pensioners in the UK have been a victim of scammers. Scams come in all shapes and sizes – from fake emails to phone calls claiming you’re the lucky...
Read more about Keeping you one step ahead of bogus callers
We thought you might like...