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  • Water debt hurting poorest families – UK poverty report

    Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed. According to the Joseph Rowntree Foundation’s UK Poverty 2018 opens in new window study, water arrears weighs...

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  • Water for All: Affordability and vulnerability in the water sector (2017-18)

    The Consumer Council for Water has today published Water for All – Affordability and vulnerability in the water sector (2017-18). Our report examines the performance of water companies across England and Wales in supporting customers in a wide range of...

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  • Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save...

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  • Statement on EFRA committee report on regulation

    The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry opens in new window: On leakage: Tony Smith, Chief Executive...

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  • Water Watchdog publishes Annual Review 2017/18

    We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...

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  • Business plans must address customer priorities

      The submission of business plans for 2020-25 is a prime opportunity for water companies to show they’re listening to the issues customers care about, writes Steven Hobbs, Senior Policy Manager at the Consumer Council for Water. On 3 September,...

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  • Water companies must act to improve fairness and value for money

    Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater). The water watchdog’s latest annual Water Matters survey shows that...

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  • GUEST BLOG: Water arrears – many people still struggling with the basics

    Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water...

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  • Charity sees rise in water debt difficulties

    Almost a quarter of clients who turned to a leading national debt charity for help last year had fallen behind on paying their water bills, according to a new report. StepChange has revealed more than 23 per cent of its...

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