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Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater). The water watchdog’s latest annual Water Matters survey shows that...

Grace Brownfield – Senior Public Policy Advocate at StepChange Debt Charity – explains how many people seeking help with debts are struggling to afford the very basics, including water bills. Falling behind on essential household expenditure – like a water...

Almost a quarter of clients who turned to a leading national debt charity for help last year had fallen behind on paying their water bills, according to a new report. StepChange has revealed more than 23 per cent of its...

View larger image here (jpg) We have released the first in-depth qualitative research of business customers’ experiences since the opening of the retail water market in England in April 2017. The Water Watchdog asked more than 70 participants about their perceptions...

Awareness of the retail water market among small businesses in England is in danger of stagnating unless the water industry steps up its efforts to engage with customers. The warning from the Consumer Council for Water (CCWater) has been prompted...

THOUSANDS of households identified potential annual savings on their water bills totalling almost £2.4 million in January after our water meter calculator was featured on a popular ITV consumer show. Money saving expert Martin Lewis encouraged viewers of his live...

Money saving guru Martin Lewis sparked a surge of visitors to CCWater’s website on Tuesday evening after encouraging millions of TV viewers to use our water meter calculator. Thousands of consumers logged onto the calculator within seconds of Martin mentioning...

Statement from the Consumer Council for Water: The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review. The...

As activity ramps up for the 2019 Price Review, ensuring water and sewerage supplies remain resilient will be a key challenge. Policy Manager Sarah Thomas explores how water companies can effectively incorporate resilience into their business plans, against a backdrop...