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Getting the measure of billing and debt complaints
CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...
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CCW bids to end water customers’ frustration over billing complaints
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...
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Written complaints assessments overview 2018-19
A significant area of our work involves complaints which we involves: Customers who complaint to us about their water company; and Complaint information reported by companies where we identify areas of concern and raise with the companies what they are...
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Thames Water named among worst performers for customer complaints
Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10...
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Hafren Dyfrdwy under pressure to reduce high numbers of complaints
Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent...
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Northumbrian Water told to improve after rise in complaints.
Northumbrian Water has been warned by the consumer watchdog it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the north-east supplier to reverse a 13 per cent...
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Essex and Suffolk Water told to improve after spike in complaints
Essex and Suffolk Water has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 28...
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Some retailers not getting the basics right as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for...
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Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow – named poorest performers Water...
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