-
Retailers still failing to turn tide of business complaints
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from...
Read more about Retailers still failing to turn tide of business complaints -
Watchdog secures £930,000 for consumers as complaints rise
The Consumer Council for Water (CCWater) secured £930,000 in financial redress for consumers as complaints made to it about water companies and retailers rose during the first half of 2018/19. Almost 5,200 homes and businesses turned to the Water Watchdog for...
Read more about Watchdog secures £930,000 for consumers as complaints rise -
Bristol Water faces closer scrutiny after rise in customer complaints
A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in...
Read more about Bristol Water faces closer scrutiny after rise in customer complaints -
Southern Water improves but remains worst for complaints
A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction...
Read more about Southern Water improves but remains worst for complaints -
Some water retailers risking customer backlash on complaints
Poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England. The warning comes from the Consumer Council...
Read more about Some water retailers risking customer backlash on complaints -
Watchdog working with retailers to address root causes of complaints
Retailers operating in the new water market are working closely with the Consumer Council for Water (CCWater) to tackle the root causes of a rise in complaints from businesses to the watchdog. CCWater received 559 complaints from non-household customers during...
Read more about Watchdog working with retailers to address root causes of complaints -
Written complaints fall but Southern Water remains bottom of the league
The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the...
Read more about Written complaints fall but Southern Water remains bottom of the league -
Water customers make over 2 million calls to resolve service problems
Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater). Today’s (20 September) annual report by the water...
Read more about Water customers make over 2 million calls to resolve service problems -
Read our complaint monitoring consultation response
We have now published our response to the complaint monitoring consultation that we issued in February 2017. The feedback we received was generally supportive of our proposals on collecting and reporting information on customer complaints received by retailers in the new non-household...
Read more about Read our complaint monitoring consultation response
